Dean C Gju

Incomptence on scale across Merrill Lynch

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I am writing to express my dissatisfaction with the recent handling of my attempt to deposit a check into my IRA account. Despite my efforts to follow the instructions provided by your representatives, I have encountered a series of miscommunications and procedural errors on your part.

Initially, after attempting to contact your firm for guidance, it took three days to receive a response.

Call any of your offices and see how it goes nowhere, a complete and utter joke in the modern era. When advised, I was directed to deposit the check at a local branch, only to later be informed that the deposit was not possible due to my account being an "Edge" account, which requires mail-in deposits. This crucial piece of information was not communicated by either the initial representative or the branch staff at the time of deposit.>

> The lack of knowledge and coordination between different parts of your firm has resulted in my check being in limbo, necessitating its cancellation and reissuance, incurring additional fees and inconvenience on my part. I question how such a level of service and internal disorganization aligns with Merrill Lynch's fiduciary responsibilities to its clients.

I expect a prompt resolution to this matter and request guidance on how to proceed without further detriment to my financial activities.

Get your act together and quit being an embarrassment to the US public! The CEO appears to be the worst leader possible to run Merrill.

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Loss:
$4987
Cons:
  • Good luck on finding anyone competent

Preferred solution: Deliver product or service ordered

User's recommendation: RUN..>RUN as fast you can from these ***

JACKY H Lgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retirement Account ... Account Number : 43X-54T06

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Hello Good Morning , I did receive a mail from Merrill requesting to review my profile . I cannot do it as I don't have anymore a US Mobile phone (I was back to France when I got retired in April 2020) . Therefore I cannot get the one time authorization code that is requested to Log in . I would like to get back the full amount of the money that is in my retirement account ($6,524.09) Thanks to let me know how to proceed to get it done as soon as possible . Best regards Jacky Haguet
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Preferred solution: Full refund

Marcel D Tpe

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Verified Reviewer

Account locked due to many attempts

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Hello My name Marcel Deussom. I am employee of Hewlett Packard Enterprise based in France. My Merril account has been locked because of too many attempts as i didnt remember if i have used my personal email address or my professional email address marcel.deussom@***.com Could you please assist me in that ? My userID is marcyrasta You can also reach me directly by phone at +33 6 ** ** ** ** Looking forward to hearing back from you Regards
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Preferred solution: Cet access to my account

Tiffany P Wbi

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Verified Reviewer
| map-marker Los Angeles, California

Need to know?

What do I get from my late mother's 401 k. I was told she enrolled in her investments and her stocks would be able to have it count 5 years from the date she left because of the passing of mom... I would like to know if there is any thing for me available at Merrill Lynch San Diego California. Signed Miss Tiffany "Kira" Pletzer February 15 2024
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User's recommendation: Be smart

Tahdeus C
map-marker Darien, Connecticut

Absolutely horrible experience with Brian c in Darien yesterday

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My wife and I visited the Merrill Lynch office in Darien yesterday I have a 401 k through my employer . The talk was a disaster he first said all anuitys charge they do not Brian c.

Was impulsive demanding boring repetitive exhausting he made us feel uncomfortable he insisted on knowing how much money I have . He has compassion for his job he is inept confused thoughtless a provocateur scary he's too tall . I will never go to that office again he's needs to retrained or fired because what he did yesterday . Brian needs to turn his license and degree back in and apologizing for what he did by wasting the schools time .

You must fire this *** he does not know how.to.talk to people we decided to cancel our 401k with Merrill Lynch . America you've been warned .

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Cons:
  • Incompetent employee

Preferred solution: I want to educate your employee at the Darien branch

Kayin Mwu

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Verified Reviewer

I want to draw my money

They did not change the address when we told them to the first time I don't know if they was incompetent or didn't do it apparently it went to the wrong address for the wrong people
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Preferred solution: Apology

Anonymous
map-marker The Bronx, New York

Absolutely horrible experience with Brian c in Darien yesterday

It's about Brian at Merrill Lynch Darien and how he was raised, his father might have been an aggressor with a submissive wife in turn brian turns into one himself perhaps to his submissive wife or to his three sons . When he watches hockey checking and fistfights he turns that way to his clients looks like he failed at hockey .

This is what unsuspecting people have to endure with wanna be hockey player . He has to live his life where no one will challenge there all the same his father and everyone who works for someone else anyone who reads this never ever go into Merrill Lynch in Darien CT you've been warned .

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Chasity H Gxr

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Verified Reviewer

401k account

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Merrill Lynch - 401k account
I faxed over my spousal consent form for my 401k account. It was overnight so I called the participant service center as soon as yall opened. The guy that answered said, that part of the office doesnt open until 9 as soon as they open they will receive the form and the notification will go away. The notification saying I still need one on file is still there .
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Preferred solution: The notification to be gone so I can fully use my benifits .

User's recommendation: Better instructions

Jamie M Qxb

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Verified Reviewer
| map-marker Chicago, Illinois

Cant log in

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I need to change my pass word. I got a new number so they cant text me the code to change it can you help
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Sharon D Bzn

I worked at churches chicken years ago I have been trying to locate the money that I put into Berlin she is an embarrassment they never gave me my money back and I’m trying to find out what happened t

I worked at churches chicken at the time that I was taking out to invest in churches chicken stock I never received any of the money bag that I put in the church is sick and I said will you move well if I moved the light company and the gas company confirming they shouldve been able to find me so do I need to contact an attorney to try and retrieve the money over 30 years ago
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Loss:
$5000
Pros:
  • Investment in to stock
Cons:
  • Never received my monies back

Preferred solution: Full refund

User's recommendation: Get an attorney if you can get your money

Dennis G Hhs
map-marker Toms River, New Jersey

Merrill Lynch investments office fails to respond.

Merrill Lynch investments office fails to respond. What are my rights as being an investor with Merrill Lynch?

It seems this brokerage firm, Merrill Lynch of Toms River NJ , Hopper Ave office, only wants an account if you only actively trade! I am a senior with fixed income investments. My question is: Do I have the right to take my account where I choose? My ML brokers recently left the merrill Lynch to go to Morgan Stanley.

My account was in NY and I thought it best to bring it to a local office. I live in Toms river NJ. I am set in my investments, only trade several times a year and dont want to actively trade. I do buy and sell several times a year and need some assistance.

So far for two weeks now, I have contacted this office four times, and not received a return phone call, after promises of the same! I assume they don't want my account since, I am not an active trader, and the brokers in this office, wont make enough money in commissions from my account. First, this is disrespectful and rude, and very unprofessional. At this point , since they cant even return my call, do I want them handling my money?

I am a senior and feel I have rights do do business where I please. I feeI am being discriminated against!

do I have legal rights as a consumer? I will proceed with filing a complaint.

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Preferred solution: Apology and response

User's recommendation: Be aware!

1 comment
Guest

No if you work with any full service advisor at any firm it is a mutual contract. Both parties have the right to do so.

Anonymous
map-marker San Diego, California

To vent

I was with the Rancho Santa Fe office. Very poor investment advice. Stubborn, laizzez faire performance. Hasn't given me one accurate piece of advice in two years. I invested all my retirement with them, and now I'm looking for a jobat 70 years old.
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Rama Prasad B

Login help

Updated by user Nov 05, 2023

We were very disappointed with your services, We couldn't get any right contact to reach you out.Kindly do not hesitate to reach out on +91 9392****69.

Original review Sep 28, 2023
I have been trying to contact customer service number for last one month. I haven't got proper contact number. I'm very much disappointed with services provided by Meryll lynch. I'm from India, please get back to me on 939215****. I would like to know the procedure for withdrawal of my brother in law's money as he has passed away one year ago.
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Preferred solution: I would like to know the procedure of the withdrawal of Invested money

Anonymous
map-marker Chicago, Illinois

Horrible 401k Beneficiary experience

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It took 6 months to process an existing beneficiary account. Nobody could tell me why or what the process was to get prepared ahead of submitting the documents, just road block after road black. Zero accountability by anyone I spoke with.
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User's recommendation: Avoid if possible.

Winston P Tjw

Your service does nothing for me

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You dont work in my interest There is no way that Tesla stocks loose it values every day What else would you like me to tell you All that is done to my account is just loosing money This is not the game for me In the pass 90 days you made me no money but yet to keep talking money out
View full review
Loss:
$10000

Preferred solution: Full refund

Anonymous
map-marker Spokane, Washington

Terrible to work with

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As the executor of my father's will I have been dealing with Merrill for months. I provided the requested documents. They lost 1 page and stopped the entire process. They did not contact me. Only when I contacted them did they say they were missing a page. I sent the documents again am they have sat for over 10 days. I called today and all they can say is sorry call back in a week. I have delt with more competent people at McDonalds than these supposed financial professionals.
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User's recommendation: Don't deal with Merrill

About

Related Companies

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Summary

Merrill Lynch is an American financial services company. The company specializes in wealth management, capital markets and advisory. It is headquartered in Delaware, United States. Merrill Lynch operates offices in more than forty countries all over the world. The company provides a wide range of such services as investment banking, global markets servicing, and global wealth management. Merrill Lynch services private clients, small businesses, institutions and large corporations. Merrill Lynch is a global trader and underwriter of securities and derivatives. The company owns almost a half of one of the leading investment management companies and it has a lot of subsidiaries.

Merrill Lynch reviews and complaints

Merrill Lynch is ranked 412 out of 3886 in Financial Services category

Area Served

Worldwide, USA

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