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Contact Merrill Lynch Customer Service

Merrill Lynch Phone Numbers and Emails

Toll-Free Number:

  • (800) 637-7455
Call customer service
Send Message

Customer Service:

  • (866) 820-1492
    401k and Stock Options
  • (866) 657-3323
    TTY/TDD

Accounting/ Billing:

  • (866) 706-8321
    Get Started

Investors/ Franchising:

  • (704) 386-5681

Merrill Lynch Emails:

Investors/ Franchising
general_askml@ml.com
Is this your business?

Merrill Lynch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call Merrill Lynch is 8006377455. 53% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 11 minutes.

  • People call Merrill Lynch mainly because of employment, account and request for information.

View full overview ›

How to Contact Merrill Lynch Customer Service?

Most Popular Number:

(800) 637-7455
Total calls: 524 Issues resolved: 23 Last call: Dec 22, 2025

Merrill Lynch provides several phone numbers for communication with specialists on various issues. If you are a company client who currently working with an advisor, dial 1-800-637-7455 or 1-866-657-3323 (TTY/TDD hearing impaired). If you are looking for 401 (k)/retirement or equity awards account with Merrill, call 1-866-820-1492. Are you not a Merrill client yet? Dial the following support number, 1-866-706-8321, to find the right advisor. To find out the nearest Merrill Lynch office contacts, click on the plus next to your country on the “Contact Us” page. To go on it, click on “Contact Us” in the top menu of the official company website.

Merrill Lynch headquarters is located at the following address: 4 World Financial Center 250 Vesey Street New York, NY 10080, United States. The company also has branch offices scattered around the world. Find them on the “Contact Us” page of the official company website. As for Merrill Lynch mailing address, you can use any for sending letters, documents, or other correspondence.

If you have a Merrill Lynch account, click on “Client Login” in the top menu. You’ll see a small form on the left. Enter your user ID and password in the appropriate fields. Check a box next to “Save User ID”, and click on the “Log In” button. You can also login to Merrill Lynch on the “Contact Us” page. If you are a Merrill client, click on the “Log in to MyMerrill” button on the right or on the “Log in to Benefits OnLine” on the left and do the same we describe above. Are you not registered yet? Follow the “Enroll for online access” hyperlink and follow the prompts.

To get in touch with the customer support team right from the official company site, follow “Contact Us” in the top menu. If you need to ask for help by phone, click on the telephone number you need hyperlink. You can also go to Facebook, Twitter, or other social media from the official company site.

If you have the Merrill Lynch app on your mobile app, you can contact your advisor and their team. You can find out how to do it by yourself in the program itself by going to the “Menu” or “Inbox”. Don’t have an app yet? Download it on your gadget right from the App Store or the Google Play page.

PissedConsumer Club

Contact Information

Merrill Lynch Website:

Merrill Lynch Help Center:

Corporate Office Address:

Merrill Lynch, Pierce, Fenner and Smith Incorporated
2 World Financial Center
New York, New York 10281
United States

Other Info (opening hours):

Locations:

Washington

1152 15th St NW,

Washington, DC 20005, US

Mount Laurel

1200 Howard Blvd,

Mount Laurel, NJ 08053, US

Philadelphia

1650 Market St,

Philadelphia, PA 19103, US


Bank of America Corporation

Bank of America Corporate Center

100 North Tryon Street

Charlotte, NC 28255

More contact details

Merrill Lynch Rating Based on 57 Reviews

Rating details

2.1
more details
Customer service
Reliability
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Merrill Lynch Customer Service Calls

995 TOTAL
CALLS
10:25 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Merrill Lynch?

Employment Question:

  • “Talk about taking my 401k out”
  • “401k”
  • “401k loan questions”

Account Question:

  • “I need to change phone number and address”
  • “Trying to locate my account.”
  • “Lost my sign in ID and password”

Request for Information Question:

  • “Discuss an ETF”
  • “Checking my 401k”
  • “Your not helping me with my 401k !!!! Your messing with my life!!!!”

Product/ Service Question:

  • “Withdrawal”
  • “Withdraw”
  • “Withdrawal of funds”

Payments and Charges Question:

  • “Asking if policies , and payments”
  • “Payment”
  • “Money deposit”

Return/ Replace Question:

  • “To change my email address”
  • “To change address”
  • “Change my number”

Staff Question:

  • “Can’t talk to anyone in customer service”
  • “Customer service”
  • “Call service”

Shipping and Delivery Question:

  • “To get your location near me”
  • “I haven't received my check”
  • “Didn't receive my money”

Refund Question:

  • “Left macys and would like my money back.”
  • “Refund”
  • “Wanting to get my money back”

Activation/ Cancellation Question:

  • “Cancel the.hardship loan”
  • “Ive been terminated by walmart”
  • “Need information aboit a cancelled mortgage”

Cards Question:

  • “Card activation”

Other Question:

  • “Ira confusion”
  • “Información sobre mi cuenta de Merrill”
  • “Bereavement”

Compare Merrill Lynch Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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