Anonymous
map-marker Fremont, California

Horrible customer service

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I called in to get access for my userid and account info and has to wait 40 mins , After talking to the representative, She was not able to resolve it.She just kept going in circles.I asked to escalate the issue and she was not able to do it either.I have not resolution to such a simple issue.I asked her if I can go ahead to a physical location for help , she said my only option is to call again.She could not even give me a transcript of the conversation.I kept calling again and am just struck in a loop of wasting my time
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User's recommendation: Way too behind in customer service

Anonymous
map-marker Annandale, Virginia

There are no humans answering their phones. The options allows for talking to a representative but no one picks up no matter how long you wait.

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No humans are available unless you want to buy a stock or bond. Zero human customer support. $20000.00 check lost in the mail but there is no way to report it.
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User's recommendation: Deal with another company

Anonymous
map-marker Elizabethtown, Kentucky

Confirm account info

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Merrill has my online account locked due to my wife not confirming information. I have spent 3 hours waiting on the phone on three consecutive business days to learn why the account is locked. Started the process at 4am today and got an answer after 58 minutes on hold. Merrill we will be divorcing! Already have an account with Schwab.
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Pros:
  • Recognized name
Cons:
  • Poor service

User's recommendation: Caution! Service is horrible

Resolved
Lindsay L Kmb

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Verified Reviewer

Resolved: Need release of my pension from your Davis Borkum Hare & Co (Stockbrokers in Johannesburg)

Updated by user Sep 13, 2021

Company fixed the issue and I have been provided with full refund.

Original review Sep 13, 2021
I not only need the release of my pension from the above-mentioned stockbrokers for whom I worked as an Investment Consumer Analyst from mid 1989 for about eight years. My work was published under the name Lindsay Lurie. Mr Raymond Ackerman of Pick 'n Pay or one of his sons,Gareth Ackerman know me. I also need retirement investment planning as I am about to inherit family money. Please get back to me with some sort of procedure. Thank you very much. Lindsay Lurie Oakshett
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Loss:
$10

Preferred solution: Let the company propose a solution

User's recommendation: brilliantly efficient!

Pamela C Osa

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Verified Reviewer
| map-marker Fayetteville, Georgia

My 401k

I was terminated from Walmart back in September.I was trying to see if i could get my 401k back.....
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker San Jose, California

No customer service

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I filled out a form online for Beneficiary Required Minimum Distribution Service. The copy they emailed back to me was incorrect. They refused to fix it when I called to report the error. So much for 24/7 customer service.
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User's recommendation: Don't waste your time.

Anonymous
map-marker Charlotte, North Carolina

MerrillLynchQdroprocessing

I am exspouse of Michael A Knight born Jan 13 1959 former Kroger employment. The court Oder was filed November 20 2021. My name Sharon A Knight December bet 281959 I would like to request my percentage of former spouse granted in divorce agreement. Michael Knight last #5638 and Sharon #0641
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Sarika Etl

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Verified Reviewer
| map-marker Lake Jackson, Texas

Travel Center

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You need to fire this company. I spent at least 5 hours on the phone/hold over 4 calls to simply change a ticket. The automated phone system doesnt work properly. The agents have no authority to do anything other than book new travel. The supervisors never call back. My airline credit has still not been credited. The failure of this agency is the reason I no longer use the associated credit card.
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User's recommendation: Don’t use this credit card because you will be forced to use this horrible travel agency to book travel.

Louis L Ttf

Account login failed

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I'm a foreign customer with no account opening on web. This very kind gentlemen helped to enable my account that allows me to complete my W-8BEN form. Really appreciate it.
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Cheng Li S

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Verified Reviewer

Unlock my account

Hi Sir/Madam, My account was being locked. I am client based in Singapore and could not reach out to the customer service hotline. Please help me to reset the security questions. Please assist on unlock my account. You may call me back at +65 8139****.
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Pros:
  • Incompetent
Cons:
  • Poor service

Preferred solution: unlock my account

Mahendra V Ftk

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Verified Reviewer

To unlock my user account i.e. mahendrav2953.

Hi Team, I am Mahendra Varade. My Merrill Lynch benefits online account has been blocked since long time. I tried to approach customer care team but did not succeed. Here I am requesting you to please unlock my user account i.e. mahendrav2953. My details are as below, Name: Mahendra Varade. DOB: 11-Oct-1985 DOJ: 07-Nov-2016 (Amneal Pharmaceuticals) Regards, Mahendra Varade. 823809****. mahendrav@***.com
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Preferred solution: I want to unlock my Merrill Lynch account

Elizabeth O Hct

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Supporter

Wanting to invest

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First the number 800-637-**** did not answer and was finally disconnected. Then I called another number--no email contact-- and it took a while, I gave the option of new investor, since I was looking to obtain some information and the person who answer my call told me she would transfer me to Bank of America to open an account, I explain that this was not the reason for my call, and she replied that that line was for opening and account with Bank of America, therefore, she could either transfer me to open an account and I could take it from there (????) or she would transfer me to Meryl Lynch investment...so the phone system does not work, and it is very hard to have anyone to answer the phone.
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Pros:
  • International branches
Cons:
  • Very hard to get anyone to answer the phone

Preferred solution: suggest increasing responsiveness from customer service

User's recommendation: skip this company

Anonymous
map-marker Cleveland, Ohio

Rollover

No complaints! Everything was fine! Will be calling back for future needs. Have a nice and wonderful day!
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Jessica W Syn

Paper work I send in

I fell out the paperwork was sent to me but we haven't heard anything back yet to see if I was approved or not
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Loss:
$2500

Preferred solution: Full refund

Rachana D Pku
map-marker Nagpur, Maharashtra

Regarding HPE Brokerage Account

The information provided by the representative was helpful. Could update the address and got information about W8 form as well. Thank you for the help.
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